Refund & Return Policy

Last Updated: 22 Aug, 2026

Hassle-Free Returns

Our only motto is to make a happy customer. If for any reason you are not satisfied with your purchase, you may return your clean and unused products to us within 30 days of delivery.

Once we receive your returned product, our team will inspect it, and the refund will be processed within 2–3 days of receiving the returned item.

Color & Description Disclaimer

While placing an order, customers are advised to keep in mind that there may be minor variations in color. Although we take extra care to accurately reproduce the colors as seen on your screen, there may still be slight differences in the actual product — particularly for items made using natural fibres, such as our rugs.

This variation may also occur due to differences in screen resolutions, monitors, video cards, operating systems, and the internet browser you're using to view our website.

How To Process A Return

Returning an item is simple. Just follow these steps:

• Send us a message at shop@dhurrieworld.com with your order number and the details of your return.
• Our team will review your request and guide you through the return/refund process.
• Your return request must be made within 30 days of the delivery of your order.

When Is A Prepaid Shipping Label Provided?

A prepaid shipping label will be provided for your return in the following situations:

• You received a damaged or defective item.
• You received the wrong item from what you ordered.

When Will I Get A Full Refund?

A full refund will be issued in the following cases:

• The product was not received by you.
• The product was lost in transit during shipping.

When Is The Return At The Buyer's Cost?

If you wish to return an item for any of the reasons below, the return shipping cost will need to be borne by you:

• Change of mind after placing the order.
• You simply did not like the product.

Custom Orders

Please note that custom orders are non-returnable and non-refundable. As these items are made specifically to your requirements, we are unable to accept returns, exchanges, or cancellations once a custom order has been placed.

How Can I Process An Exchange?

An exchange can be requested within 30 days of delivery. To start an exchange, simply write to us at shop@dhurrieworld.com with your order details and the item you'd like to exchange it for. Our team will take it from there.

How Can I Cancel My Order?

You can cancel your order by emailing us at shop@dhurrieworld.com.

• Order cancellation is only accepted before the shipment has been dispatched.
• Once the order is cancelled, your refund will be initiated and should reflect in your account within 48 business hours through the original mode of payment.
• Custom orders cannot be cancelled once they have been placed.

Where Do I Send My Return?

For any return or exchange, the item must be sent back to us in its original state, to the address below: